FAQ
General Product Info
YouPlenish products do not contain any artificial ingredients. We only use high-quality natural ingredients that are NON-GMO.
Laila Ali Spice Blends do not contain any artificial ingredients. We only use high-quality natural ingredients that are NON-GMO and organic and Gluten Free.
You can refer to the ingredients list on our labels.
Always consult with your doctor if you have any health concerns regarding food allergies or medical conditions.
Laila Ali Lifestyle Products (YouPlenish, Laila Ali Skincare and Laila Ali Spice Blends) are created and manufactured in the United States.
There is no sugar in our products. In YouPlenish products we use stevia and natural flavors to sweeten the product.
Free samples are not available at this time.
Spice Blends
All of our seasonings are organic, non-GMO and Gluten Free.
Laila Ali Spice Blends contain 100% unprocessed sea salt at only 25-65 milligrams per ¼ teaspoon which is a fraction of what you find commercially. The only Spice Blend with a higher amount than this is our Soulful Seasoning Salt which is an actual salt seasoning. It contains less salt than most commercial brands. We also offer salt-free options.
Absolutely! Make meal prep easier and faster by simply cooking with your favorite Laila Ali Spice Blends. Or you can use your favorite seasonings anytime you're ready to eat.
Laila Ali Spice Blends recipes were created by Laila Ali in her home kitchen. The spices and herbs we use are sourced from organic, fair-trade suppliers that meet our standards for quality. Our custom blends are mixed and packed here in the United States.
YouPlenish Products
Please refer to the ingredients list and nutritional facts that are available on each product or view any of the individual product pages in my shop.
There is no sugar in our products. In YouPlenish products we use stevia and natural flavors to sweeten the product.
Yes, our entire product line is dairy-free.
Plant Power Greens is made with over 90% Organic ingredients.
Unfortunately, we are unable to provide the specific amino acid profile for the YouPlenish Paleo Power Protein, as all of the nutrients in it are naturally occurring. The product is flavor and filler free and contains HydroBEEF, a highly concentrated, pure beef protein, produced through an exclusive proprietary process that allows the protein to be hydrolyzed into more peptides, resulting in easier absorption and assimilation. The beef comes from animals raised in Sweden without hormones or antibiotics and is free of any GMO grains, grasses, and/or ensilage.
The YouPlenish Paleo Power Protein contains 97% protein and the remaining 3% consists of healthy occurring fats.
The chocolate fudge flavor does not contain any stevia. However, the vanilla flavored YouPlenish Paleo Power Protein does contain stevia.
The proprietary process for the YouPlenish Paleo Power Protein begins with beef sourced from animals that are pastured and humanely raised in Sweden, without hormones and any GMO grains, grasses, hay, and/or ensilage.
The YouPlenish Paleo Power Protein (HydroBEEF) is made from the carcass of the animal after all the marketable cuts have been removed (70% collagen/30% meat). This carcass is cooked under pressure, along with muscle tissue, other soft tissues, and bones.
The YouPlenish Plant Power Protein is not hydrolyzed. It is a pea protein isolate. Perhaps you may consider using the YouPlenish Paleo Power Protein, which is beef protein, hydrolyzed into more peptides.
The process to produce YouPlenish Plant Power Protein, from farm to the finished product, includes taking delivery of the certified organic peas after harvest, cleaning, packing, and properly preparing them for processing. The protein is then extracted from the dry peas via a natural fermentation process that uses no chemical solvents.
According to Quality Control, foaming is the nature of this product, due to the HydroBEEF. Mixing the product and letting it settle for a couple of minutes should help the foam settle.
If using a shaker cup, room temperature liquid is best for mixing. This can make a big difference in how well the product dissolves.
YouPlenish products are manufactured by a pharmaceutical grade facility in Nevada.
Prop 65 is a California law that requires a warning on certain food products. This issue affects all companies that make nutritional products.
Our product have “natural flavors” listed on the label because it's a proprietary recipe.
The definition of natural flavor under the Code of Federal Regulations is: “the essential oil, oleoresin, essence or extractive, protein hydrolysate, distillate, or any product of roasting, heating or enzymolysis, which contains the flavoring constituents derived from a spice, fruit or fruit juice, vegetable or vegetable juice, edible yeast, herb, bark, bud, root, leaf or similar plant material, meat, seafood, poultry, eggs, dairy products, or fermentation products thereof, whose significant function in food is flavoring rather than nutritional” (21CFR101.22).
Any other added flavor, therefore, is artificial. (For the record, any monosodium glutamate, or MSG, used to flavor food must be declared on the label as such). Both artificial and natural flavors are made by “flavorists” in a laboratory by blending either “natural” chemicals or “synthetic” chemicals to create flavorings.
Regarding the quality of YouPlenish ingredients, we are GMP and NSF certified. All of our raw materials and finished products are either tested by an accredited 3rd party lab or in-house to confirm specifications (we do not rely on suppliers’ CofA’s). We use USP/AOAC or other approved published methods from scientific journals. We test for identity, potency, heavy metals (lead, mercury, cadmium, and arsenic), micros (plate count, total yeast/mold, e.coli, salmonella, and s.aureus), rancidity/oxidative markers, pesticides and perform other applicable testing depending on the ingredient/formulation. We do third party CFR 111—FDA regulations and manufacture dietary supplements.
Skincare Products
Our Formulations are made in California snd other parts of the USA.
When possible, we choose naturally derived and plant-based ingredients over synthetics in all formulations.
No, we don’t use parabens or sulfates in any of our products.
Our products were formulated to be safe for all skin types. You can find a detailed list of all ingredients we use listed underneath each product in the shop. If you have specific concerns, please consult your doctor.
Most do not have a scent. Look for the statement "This product is scent-free" in the product's detailed description.
Yes, all of our products have been tested by a board-certified dermatologist, and have passed all required safety and industry-standard testing.
Our products have all been safety tested, but it’s always best to check with your doctor while pregnant or breastfeeding.
We accept product returns within 10 days of the point of delivery, minus shipping/handling fees. We will not accept empty containers of product. Return shipping is paid by the customer.
Please email us at ProductSupport@LailaAli.com to request a return authorization within 10 days of receiving your product.
Please note: Our shipping facility does not accept returns. Please do not send a product without receiving return authorization and the correct return mailing address.
Yes. You will be responsible for paying shipping costs when returning your items. We recommend that you use a shipping service with reliable tracking.
We are not responsible for missing or lost packages and therefore cannot issue a refund if we don’t receive the product.
YouPlenish App
If the date you set for your program has already started, you will need to email
ProductSupport@LailaAli.com and request that we reset your start date. We will send you a new invite
email.
If your program has not started, when you login to the app there is a Change Start Date button on the
main track screen which you can use to select the best start date for yourself.
If your Welcome Email code does not work or it has expired, you can click the Forgot Password button.
You will receive an email with a temporary replacement code. Use this code to login. You will be
prompted to create a new, permanent password. Be sure it follows the requirements listed.
You can only be logged into one device at a time. When you want to use another device to track, please
log out of your second device, so that your data input is saved successfully.
Within the app, go to the More section, then select Profile.
Toward the bottom, you will see a toggle labeled “Import data from Health app.” When you turn that on,
a screen will open that displays the data points that you can import from the Health app. Toggle on
the data types you would like to have regularly synched into the app.
You can also verify this by going into your settings under the Health app – check data and devices –
select the app, then verify what data is toggled on.
On the main track screen, at the top where the date displays, you will see a calendar icon.
When you select this, you can either select the current day or go to any prior day you need to update the tracking
information.
Orders & Shipping
Send an email to productsupport@lailaali.com and we’ll assist you with the necessary adjustments to your order. If your order has already been processed, it cannot be canceled. Our team answers all emails in the order they were received.
Typically, your order will arrive within 4-7 business days from the time it leaves our warehouse, which is usually within 1-3 business days. USPS shipping times are only estimates.
Items listed as "Pre-Order" usually ship within 2 weeks of purchase.
You'll receive a tracking notification once your order ships and a delivery notification once delivered.
Due to manufacturing locations, some orders may arrive in multiple shipments.
We are not responsible for orders that FedEx or USPS shows as delivered in their tracking system but are lost or stolen. Please make sure that you choose a delivery address that is secure. We will always do our best to assist you with orders as we appreciate your business!
If you have any questions or concerns about your order, please email productsupport@lailaali.com directly and include your order number for reference. We will do our best to get back to you ASAP.
You can request expedited shipping or a signature requirement by sending an email to productsupport@lailaali.com. Expedited shipping costs must be paid before your order can be sent.
We stand behind our products and hope that you are completely satisfied with your purchase. If for any reason you are not satisfied, we will accept returns. Please read the guidelines and instructions below:
Laila Ali Skincare: We accept product returns within 10 days of the point of delivery, minus shipping/handling fees. We will not accept empty containers of product. Return shipping is paid by the customer. Please email us at ProductSupport@LailaAli.com to request a return authorization within 10 days of receiving your product.
Laila Ali Spice Blends: We accept unopened spices within 10 days of the point of delivery, minus shipping/handling fees. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping is paid by the customer. Please email us at ProductSupport@LailaAli.com to request a return authorization within 10 days of receiving your product.
YouPlenish: We accept product returns within 10 days of the point of delivery, minus shipping/handling fees. We will not accept half-used or empty containers of product. Return shipping is paid by the customer. Please email us at ProductSupport@LailaAli.com to request a return authorization within 10 days of receiving your product.
Fan Corner: There are no returns on Fan Corner items as is stated on each product page.
When you purchase products from shop.LailaAli.com, you must check off a box during checkout that you have read and understood our policy. If you have any questions regarding our return policy, please feel free to email ProductSupport@LailaAli.com before making a purchase.
To complete your return, we require a receipt or proof of purchase.
NOTE: We do NOT accept returns on Special Sale items or International Orders.
Updated: 2/1/2022
Please send an email to productsupport@lailaali.com.
Currently, we ship to the US, Canada, and Europe with the exception of YouPlenish products, which can only be shipped in the US.
If you are interested in having Laila's products shipped to a country that is not currently available, please contact customer service.
Please Note: Products shipped internationally cannot be returned.
Add the item(s) to your cart and select the "Check Out" button. You will be prompted to create an account or to sign in if you already have one. You will then be redirected to a page where you can apply the discount. Enter the code in the box and click "Apply". Your discount will then be reflected in the total.
Please note, only one discount code can be used, per purchase.
To update your subscription, please visit the Customer Portal and log in with your user name and password.
If you don't know your log in info, you can request access to your subscription here.
Customer Service
We do our best to respond to emails the same day they are received. Please allow up to 24-48 hours for a response from our Customer Support Staff when sending in an email inquiry. Any and all inquires are answered in the order in which they are received. Thank you!
Laila is not the manufacturer of Laila Ali Hair Care products, were are made by Helen of Troy many years ago and should no longer be available for sale. Please contact their customer service email at retail_consumer_services@hotus.com or call them at 800-487-7273 for further assistance.
Laila Ali Lifestyle gift cards do not expire and cannot be transferred. We encourage you to use your gift card within a year of receipt.
Supplement Safety & Dosage
Most of our products do not expire if stored properly, but can lose some potency over time. It is not recommended to use a product 2 years after the manufactured on date.
The supplements and dosing, unless otherwise specified, are tailored toward adults. Please refer back to your practitioner or pediatrician, who is familiar with supplements and dosing in children, to discuss safety and recommendations.
We are unable to make recommendations for supplements to those who are pregnant or nursing, as these things have the potential to pass through to the baby. Please refer back to your practitioner, who is familiar with your health history and the use of supplements while pregnant or nursing, to discuss safety in your case.
Information about recommended use/dosage, warnings, and storage requirements for our YouPlenish products can be found on the product labels located on each individual product’s page. (See image below for an example):
Please consult the supplement daily intake recommendations and instructions on the product label.
Please consult the supplement daily intake recommendations and instructions on the product label. There should also be a scooping device in your canister for measuring the suggested amount.
Tech Support
You can email us via help@lailaali.com.
General Questions - help@lailaali.com
Product Questions - productsupport@lailaali.com
Visit https://shop.lailaali.com/account/login. Sign in and click the "View Addresses" button.