FAQ

Send an email to productsupport@lailaali.com and we’ll assist you with the necessary adjustments to your order. If your order has already been processed, it cannot be canceled. Our team answers all emails in the order they were received.

Typically, your order will arrive within 4-7 business days from the time it leaves our warehouse, which is usually within 1-3 business days. USPS shipping times are only estimates.

Items listed as "Pre-Order" usually ship within 2 weeks of purchase.

You'll receive a tracking notification once your order ships and a delivery notification once delivered.

Due to manufacturing locations, some orders may arrive in multiple shipments.

We are not responsible for orders that FedEx or USPS shows as delivered in their tracking system but are lost or stolen. Please make sure that you choose a delivery address that is secure. We will always do our best to assist you with orders as we appreciate your business!

If you have any questions or concerns about your order, please email productsupport@lailaali.com directly and include your order number for reference. We will do our best to get back to you ASAP.

You can request expedited shipping or a signature requirement by sending an email to productsupport@lailaali.com. Expedited shipping costs must be paid before your order can be sent.

We stand behind our products and hope that you are completely satisfied with your purchase. If for any reason you are not satisfied, we will accept returns. Please read the guidelines and instructions below:

Laila Ali Spice Blends: We accept unopened spices within 10 days of the point of delivery, minus shipping/handling fees. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping is paid by the customer. Please email us at ProductSupport@LailaAli.com to request a return authorization within 10 days of receiving your product.

Butterfly Belt: The return window for purchase is within 10 days from the date of delivery. You may request to return The Butterfly Belt by emailing ProductSupport@LailaAli.com. The belt must remain in its original new, unworn condition with the label attached and intact. Upon return authorization, you will be sent a return label. Once the return is received, it will be inspected. If it is in its original condition, you will receive a refund minus the return shipping fees and a possible $20.00 restocking fee. If the belt is received and is not in its original condition, you will not receive a refund and will have the option to have the belt returned to you for an additional $30.00 shipping and handling fee.

Fan Corner: There are no returns on Fan Corner items as is stated on each product page.

When you purchase products from shop.LailaAli.com, you must check off a box during checkout that you have read and understood our policy. If you have any questions regarding our return policy, please feel free to email ProductSupport@LailaAli.com before making a purchase.

To complete your return, we require a receipt or proof of purchase.

NOTE: We do NOT accept returns on Special Sale items or International Orders.

Updated: 4/30/2024

Please send an email to productsupport@lailaali.com.

Currently, we ship to the US, Canada, and Europe.

If you are interested in having Laila's products shipped to a country that is not currently available, please contact customer service.

Please Note: Products shipped internationally cannot be returned.

Add the item(s) to your cart and select the "Check Out" button. You will be prompted to create an account or to sign in if you already have one. You will then be redirected to a page where you can apply the discount. Enter the code in the box and click "Apply". Your discount will then be reflected in the total.

Please note, only one discount code can be used, per purchase.